Refund Policy

At MCQ Lab, we strive to provide high-quality services to our users. However, we understand that there may be circumstances where you may request a refund. This Refund Policy outlines the conditions under which refunds are granted and the process for requesting a refund.

1. Eligibility for Refunds

Refunds are only granted under the following circumstances:

• Service Failure: If our services are not functioning as described and we are unable to resolve the issue within a reasonable time.
• Duplicate Payment: If you have been charged twice for the same service.
• Unauthorized Payment: If a payment was made without your consent.

Refunds are not granted for:

• Change of mind or dissatisfaction with the service.
• Failure to use the service due to user error or technical issues on the user's side.
• Partial use of the service during the subscription period.

2. Refund Process

To request a refund, please contact us at info@mcqlab.com within 14 days of the payment date. Include the following information in your request:

• Your full name and email address associated with your account.
• The transaction ID or payment reference number.
• A detailed explanation of the reason for the refund request.

We will review your request and respond within 7 business days. If your request is approved, the refund will be processed within 14 business days and credited to your original payment method.

3. Non-Refundable Services

The following services are non-refundable:

• Subscription fees for partially used subscription periods.
• Services that have been fully utilized or completed.
• Any promotional or discounted services.

4. Chargebacks

If you initiate a chargeback without first contacting us to resolve the issue, we reserve the right to suspend or terminate your account. Additionally, you may be liable for any fees associated with the chargeback process.

5. Changes to This Policy

We may update this Refund Policy from time to time. Any changes will be posted on this page, and your continued use of our services constitutes acceptance of the updated policy.

6. Contact Us

If you have any questions about this Refund Policy, please contact us at info@mcqlab.com.